Missing items
Valentina Rizo avatar
Written by Valentina Rizo
Updated over a week ago

Missing Items: Our Commitment to Trust and Security at Wave House Cleaning

At Wave House Cleaning, we recognize the paramount importance of trust and security in the services we provide. Our policy on missing items reflects our unwavering commitment to transparency and customer safety. Here’s a comprehensive look at how we handle such situations:


Ensuring Trust and Security

  • Background Checks: Every professional on our platform undergoes rigorous criminal background checks and ID verification. This critical process is central to ensuring the safety and peace of mind of our valued customers.

  • Strict Hiring Standards: Our selection process for cleaning professionals adheres to high standards, guaranteeing that only trustworthy and reliable individuals represent Wave House Cleaning.


Our Approach to Customer Belongings

  • Disposal Policy: In the interest of safety and respect for your property, our cleaners refrain from disposing of any items unless clearly identified as trash. This approach minimizes the risk of accidentally discarding important belongings.

  • Immediate Reporting: In the rare event that you notice any items missing after a cleaning session, we urge you to report them to us immediately.

  • Investigation and Resolution: Upon receiving a report of a missing item, we conduct a thorough investigation and work diligently to provide a satisfactory resolution.


Available Support

  • Customer Service Hours: Our customer service team is at your service seven days a week, from 8 am to 5 pm, ready to assist you with any concerns or feedback.

  • Responsive Support: We are dedicated to listening to your feedback and addressing any needs or concerns promptly and effectively.


Need help? Contact us

Any questions or concerns? Feel free to contact us. We're here to help!

  • Call or Text: Reach out to us at +1 844-928-3669

  • Intercom Chat-bot: Click on the blue chat icon on our website for instant assistance.

  • Email Support: Contact us at support@wavehousecleaning.com for any inquiries or assistance.

At Wave House Cleaning, we highly value the trust our customers place in us. Our policy on missing items is an integral part of our broader commitment to providing a safe, reliable, and satisfactory cleaning experience. Rest assured that we take every precaution to respect and protect your property, and we stand by to support you in any situation.

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