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What is your cancellation policy?
What is your cancellation policy?
Valentina Rizo avatar
Written by Valentina Rizo
Updated over a week ago

Notice Requirement for Non-Emergency Cancellations

To facilitate route adjustments, Wave House requires a 24-hour notice for non-emergency cancellations.

Cancellation Fees

  1. Cancellations with Less Than 24 Hours But More Than 2 Hours Notice

    • A cancellation fee of twenty-five dollars ($25.00 USD) will be applied for cancellations made with less than 24 hours' notice but at least 2 hours before the scheduled service time.

  2. Cancellations with 2 Hours or Less Notice

    • A cancellation fee equal to the full cost of the booked service will be charged for cancellations made with 2 hours or less notice.

Lock-Out Fee

In cases where access to the service location is impeded (due to locked doors, absence of a responsible party, etc.), a lock-out fee equivalent to the full cost of the booked service will be charged.

Service Provider Arrival Window

Appointments have a one (1) hour window for arrival. Wave House service providers will arrive within one hour of the scheduled time.

For any inquiries or clarifications regarding our cancellation policy, please contact our customer service team through the messenger on the bottom right of the screen. Your understanding and cooperation are appreciated in helping us maintain efficient and timely service.

Contact us

Any questions or concerns? Feel free to contact us. We're here to help!

  • Call or Text: Reach out to us at +1 844-928-3669

  • Intercom Chat-bot: Click on the blue chat icon on our website for instant assistance.

  • Email Support: Contact us at for any inquiries or assistance.

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