Frequently Asked Questions
Common questions about Wave House Cleaning
24 articles
Written by Support
What is included in a vacation rental cleaning?
Written by Support. Updated over a week ago
When will my cleaner arrive?
Written by Support. Updated over a week ago
How can WHC help with COVID-19?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
Can I purchase a gift card or gift certificate?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
How many cleaners do we send?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What's the difference between an initial cleaning and an upkeep cleaning?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
Can you come clean when I'm not home?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
Are you bonded and insured?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
Do you bring your own supplies?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What cleaning products are used during a cleaning service?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
How soon can I book a cleaning?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
How long do the cleanings take?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
Do you clean on the weekends?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
Will I always have the same cleaners?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
Can you hold onto my keys during my cleaning?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What is your cancellation policy?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What does 100% guaranteed mean?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What extra services do you offer?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
How do I make a payment?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What is included in the post-construction/remodel cleaning?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What is included in a move-in/move-out cleaning?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What areas do you serve?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What's the difference between a property and a visit?
Frequently Asked QuestionsWritten by Support. Updated over a week ago
What is included in the Hot Water Extraction, Pet Odor, Upholstery Cleaning, and Tile and Grout Cleaning?
Written by Support. Updated over a week ago