Frequently Asked Questions

Common questions about Wave House Cleaning

Support avatar
24 articles in this collection
Written by Support

What is included in a vacation rental cleaning?

Support avatar
Written by Support
Updated over a week ago

When will my cleaner arrive?

Support avatar
Written by Support
Updated over a week ago

How can WHC help with COVID-19?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

Can I purchase a gift card or gift certificate?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

How many cleaners do we send?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What's the difference between an initial cleaning and an upkeep cleaning?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

Can you come clean when I'm not home?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

Are you bonded and insured?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

Do you bring your own supplies?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What cleaning products are used during a cleaning service?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

How soon can I book a cleaning?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

How long do the cleanings take?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

Do you clean on the weekends?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

Will I always have the same cleaners?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

Can you hold onto my keys during my cleaning?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What is your cancellation policy?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What does 100% guaranteed mean?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What extra services do you offer?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

How do I make a payment?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What is included in the post-construction/remodel cleaning?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What is included in a move-in/move-out cleaning?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What areas do you serve?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What's the difference between a property and a visit?

Frequently Asked Questions
Support avatar
Written by Support
Updated over a week ago

What is included in the Hot Water Extraction, Pet Odor, Upholstery Cleaning, and Tile and Grout Cleaning?

Support avatar
Written by Support
Updated over a week ago